1. Who you are dealing with
This site is operated by Rumpus Furniture, a brand of A Man & His Cave Pty Ltd. In these terms, "we", "us" and "our" mean that company, and "you" means the person using the site or placing an order.
By using this site or placing an order you accept these terms. If you do not accept them, please do not order.
2. Nothing here limits your consumer rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms operates to exclude, restrict or modify those guarantees. Where we are permitted to limit our liability, we limit it as set out in clause 10.
3. Orders
A price shown on this site is an invitation to order, not an offer. A contract forms when we accept your order and confirm it in writing. Until then we may decline an order, including where a piece is unavailable, where a price or description was published in error, or where we cannot deliver to your address.
Every piece is made to order. Once your hide has been cut the order cannot be cancelled. See our returns and refunds policy for the full position on cancellation and change of mind.
4. Prices and payment
Prices on the Australian site are in Australian dollars and include GST. Delivery is quoted separately by postcode and is not included in the piece price.
We may change prices at any time, but a change will not affect an order we have already confirmed. Where a piece has been listed at a clearly incorrect price, we will contact you before doing anything and you may confirm at the correct price or cancel for a full refund.
Payment is required in full before a piece goes into production unless we have agreed otherwise in writing.
5. What we say about our pieces
We describe our pieces as accurately as we can. Dimensions are given to the nearest centimetre and carry a tolerance of about 2.5 cm because each piece is handmade.
Our hides are top-grain leather, photographed from the real sample. Screens vary, so a colour on your monitor is a guide rather than a match. A specialist confirms your hide with you before anything is cut, and we will send you the hide book if you would like to see the leather in person first.
Grain, marking and colour variation across a hide are natural characteristics of the material, as is the way leather softens and takes on a patina. These are not defects.
6. Using this site
You may use this site to browse and to order. You may not use it to interfere with its operation, to extract data by automated means, to resell our content, or for anything unlawful. We may suspend access where we reasonably believe the site is being misused.
7. Our content
The Rumpus name, the photography, the copy and the design of this site belong to us or to our licensors. You may not reproduce or republish them without our written permission.
If you send us a photograph of your piece, you allow us to use it in our marketing. You can withdraw that permission by writing to us and we will stop using it going forward.
8. Accounts
If you create an account, keep your password to yourself and tell us promptly if you think someone else has it. You are responsible for what happens under your account until you do.
9. Availability of the site
We do not promise the site will be available without interruption or free of error. We may change, suspend or withdraw any part of it without notice.
10. Liability
Where the Australian Consumer Law applies and we fail to meet a consumer guarantee, our liability is as that law provides, and clause 2 governs.
Otherwise, and to the extent the law allows, we are not liable for indirect or consequential loss, loss of profit, or loss of opportunity, and our total liability for any claim connected with an order is limited to the amount you paid for that order.
We are not liable for a failure or delay caused by something outside our reasonable control, including a supply failure, a carrier failure, industrial action or a natural event. If such an event delays your piece we will keep you informed and, where the delay becomes unreasonable, you may cancel and be refunded for anything not yet built.
11. Privacy
How we handle your information is set out in our privacy policy.
12. Disputes
Talk to us first. Most things are resolved in a phone call. Write to sales@rumpusfurniture.com.au setting out what has gone wrong and what you would like done, and we will respond within ten business days.
These terms are governed by the law of New South Wales, and the courts of New South Wales have jurisdiction. Nothing in this clause prevents you from contacting the ACCC or your state or territory consumer protection agency.
13. Changes
We may update these terms. The version that applies to your order is the version published when we confirmed it.
